Tragic Fall at Luxury Dallas Hotel Leads to $9.45 Million Jury Award for Injured Guest

Guest Safety Failures Lead to Multi-Million Dollar Verdict

In a landmark decision reflecting the importance of guest safety in the hospitality industry, a Dallas County jury has awarded $9.45 million in damages to a man who suffered catastrophic injuries at the prestigious Hotel Crescent Court in Dallas' Uptown district. The incident, which occurred during the infamous Winter Storm Uri in 2021, has brought serious scrutiny to the hotel’s safety measures—or lack thereof—during extreme weather conditions.

The Night of the Fall

On the early morning of March 6, 2021, James Shelton McClure, then 74, and his wife were staying at the Hotel Crescent Court while taking refuge from the devastating winter storm that left much of Texas frozen and without power. While walking their dog through the hotel’s courtyard, Mr. McClure stepped into what appeared to be a flat concrete surface—but was actually an unlit, empty fountain basin, concealed due to poor lighting and the absence of any safety signage or barriers.

The fountain, drained due to the freezing temperatures, was roughly two feet deep and posed a significant hazard to guests. With no visual cues or warnings to indicate the danger, the fall came without warning.

Devastating Injuries and Long-Term Consequences

Mr. McClure's fall resulted in severe orthopedic and neurological injuries. He underwent four surgeries to repair a broken ankle, which ultimately required a full ankle replacement. Additionally, the fall aggravated a pre-existing condition in his neck, leading to permanent nerve damage in his dominant hand. These life-altering consequences have had a profound impact on Mr. McClure's daily living and long-term health.

Legal Battle and Jury Verdict

The case was tried in Dallas County’s 162nd Judicial District Court, where jurors heard compelling evidence of the hotel’s negligence in ensuring guest safety. According to trial attorneys, the hotel failed to meet even minimum building code requirements for lighting and did not place cones, warning signs, or any other indicators around the empty fountain basin.

The jury ultimately found the hotel responsible for prioritizing property aesthetics over basic guest safety protocols and awarded Mr. McClure and his wife $9.45 million in damages. The verdict reflects not only compensation for medical costs and suffering but also a statement on the expectations of safety and care owed to paying guests.

A Broader Warning for the Hospitality Industry

This case serves as a powerful reminder to all property owners and operators—particularly in the hospitality sector—that failure to maintain safe premises can lead to devastating consequences and substantial legal penalties. The verdict underscores the need for hotels to proactively assess and mitigate risks, especially during emergencies when guests are particularly vulnerable.

Case Information

Case Title: James Shelton McClure and Madeline McClure v. Hotel Crescent Court, et al.

Case Number: DC-22-05954

Court: Dallas County, Texas

Incident Date: March 6, 2021

Verdict Date: June 2025

Final Thoughts

While the McClure family may never fully recover from the injuries and trauma sustained that day, the jury’s verdict offers a measure of justice and accountability. It also stands as a cautionary tale for all establishments that serve the public—guest safety must never be overlooked or undervalued.